About Asha Setu

  1. What is Asha Setu?
    Asha Setu is a free platform where you can share your concerns and get guidance—without paying anything.
  2. Is Asha Setu a professional therapy service?
    No, we provide guidance and consultation, not medical, legal, or therapy services.
  3. Who can use Asha Setu?
    Anyone facing confusion, stress, or life decisions who needs guidance.
  4. Why is it called Asha Setu?
    “Asha Setu” means Bridge of Hope, connecting people with support and guidance.
  5. Is this service really free?
    Yes. 100% free, with no hidden charges.
  6. Can anyone give guidance?
    Only trained experts or volunteers with experience in guidance provide advice.

Consultation Process

  1. How do I start a consultation?
    Click Start Free Consultation, fill the form or chat via WhatsApp.
  2. What kind of problems can I discuss?
    Personal issues, career doubts, emotional stress, life decisions, general guidance.
  3. How long does a consultation take?
    Typically 15–30 minutes per session.
  4. Do I need to create an account?
    No, you can start without creating an account.
  5. Can I remain anonymous?
    Yes, you can share your concerns without revealing your identity.
  6. Can I have multiple consultations?
    Yes, as many as you need.
  7. Can I schedule a session for later?
    Currently, sessions are on-demand, but you can request follow-up guidance.
  8. How soon will someone respond?
    Usually within a few hours, depending on the volume of requests.
  9. Is guidance available on weekends?
    Yes, our experts try to be available 7 days a week.

Privacy & Safety

  1. Is my information safe?
    Yes, we respect your privacy and never share personal information.
  2. Can anyone see my messages?
    No, only our guidance team sees your messages.
  3. Are conversations recorded?
    We may store data anonymously for quality improvement, but not personal info.
  4. Can I delete my messages?
    Yes, you can request deletion anytime.
  5. Is my contact number safe?
    Absolutely, we never share your number with anyone.
  6. Can I use Asha Setu without giving my email?
    Yes, email is optional.
  7. Is it safe for teenagers?
    Yes, but parental guidance is recommended for those under 18.
  8. Can I trust the advice I get?
    Yes, guidance is honest and empathetic, but not professional medical or legal advice.

Types of Guidance

  1. Can you help me with career decisions?
    Yes, our experts can offer advice, ideas, and direction.
  2. Can you help me with emotional stress?
    Yes, we listen, support, and guide you toward clarity.
  3. Can I discuss relationship issues?
    Yes, personal guidance is available.
  4. Can I get guidance about studies?
    Yes, career and education guidance is part of our service.
  5. Can I get legal advice?
    No, we do not provide professional legal guidance.
  6. Can you solve my personal problems?
    We guide you toward solutions; we do not directly solve them.
  7. Can you provide therapy for mental health?
    No, we are not a medical or therapy service.
  8. Can you help me make life decisions?
    Yes, we provide clarity to help you make your own informed choices.

Process & Expectations

  1. How do I submit my concern?
    Through the consultation form or WhatsApp button.
  2. How detailed should I be?
    Be honest but concise. The more info you share, the better guidance you get.
  3. Can I attach files or documents?
    Currently, only text messages are supported.
  4. Can I ask follow-up questions?
    Yes, you can continue the conversation.
  5. What if I am not satisfied with the guidance?
    You can request additional support or clarification.
  6. How do you ensure quality guidance?
    All guidance providers are trained and monitored.
  7. Do I need to pay anything later?
    No, the service is 100% free.
  8. Can I consult multiple times for the same issue?
    Yes, repeat consultations are welcome.

Technical / Access Questions

  1. Can I access Asha Setu from my phone?
    Yes, it works on mobile, tablet, and desktop.
  2. Do I need internet to use it?
    Yes, an active internet connection is required.
  3. Can I use it from any country?
    Yes, globally accessible.
  4. Is there an app?
    Currently, Asha Setu works via website and WhatsApp.
  5. Can I get notifications for responses?
    Yes, via WhatsApp or email if provided.
  6. Can I save my conversation?
    You can copy text for your personal reference.
  7. Can I share the advice with others?
    Yes, but we recommend keeping your information private.

Trust & Credibility

  1. How do I know this is reliable?
    Asha Setu is built on trust, privacy, and free access, and all guidance providers are trained.
  2. Are there testimonials?
    Yes, we share success stories and feedback on our website.
  3. Can I recommend someone else to Asha Setu?
    Absolutely! Anyone can use or refer our service.
  4. Is this affiliated with any government or NGO?
    Currently, it’s an independent free consultation service.
  5. Do I need to give my personal ID?
    No, identification is never required.
  6. Can I report abuse or misconduct?
    Yes, we take it seriously. Contact us via Contact Us page.
  7. Do I have to pay later if I like the guidance?
    No, it’s completely free, always.